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Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately.
Answers, screens, and routes incoming phone calls plus other general office support duties.
JOB RESPONSIBILITIES
Greets guests and visitors, offering assistance when entering the building
Notifies staff members when appointments arrive and escorts guests to appropriate room
Answers routine questions associated with services, products, location directions, etc.
Immediately notifies and involves management with customer service and security issues
Receives deceased belongings from family and follows chain of custody procedures
Answers, screens, and routes incoming calls to appropriate staff members
Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
May make coffee.
Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
Receives incoming mail and packages
Maintains organized and current electronic and paper files and records, such as deeds and trust files
May perform light typing, proofreading, data entry or printing
MINIMUM REQUIREMENTS
Education
High School Diploma or equivalent
Experience
Six months general office, receptionist, or administrative support experience preferred
Proficient at operating telephones, fax, copier
Knowledge, Skills and Abilities
Working knowledge of MS Office Suite
Clear and professional speaking voice and tone
Professional interpersonal skills to handle sensitive and confidential situations
Position continually requires demonstrated poise, tact and diplomacy
Ability to work schedule including Saturday and or Sunday and beyond standard business hours
Postal Code: 72901
Category (Portal Searching): Administration and Clerical
Job Location: US-AR - Fort Smith
Job Profile ID: F00238
Time Type: Full time
Location Name: Edwards Funeral Home
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